How can I challenge the behaviour of strangers?
Only take action if you believe it is safe to do so. Prior to intervening, it may be beneficial to utilize the ABC approach.
Assess for safety: If you observe someone in distress, consider whether you can assist without compromising your own safety. Your well-being should always come first; do not place yourself in danger.
Be in a group: It is generally safer to address inappropriate behaviour or intervene when in a group setting. If this is not feasible, inform others who are in a position to take action.
Care for the victim: Engage with the individual you suspect may require assistance. Inquire about their well-being.
Advice and information sourced from Public Health England.
How to intervene safely - direct, distract, delegate, delay and document
When it comes to intervening safely, remember the five D’s- direct, distract, delegate, delay and document
Direct action: Address negative behaviour directly by asking the individual to cease their actions or inquiring if the victim is alright. It is advisable to do this collectively, if possible. Maintain politeness and avoid escalating the situation; remain composed while explaining why the behaviour is unacceptable. Focus solely on the events that have transpired without embellishing the details.
Distract: Intervene by initiating a conversation with the aggressor, allowing the potential victim to escape or enabling friends to step in. Alternatively, devise a reason to remove the victim from the situation, such as suggesting they need to take a phone call or that you need to speak with them; any rationale that facilitates their safe departure. You may also attempt to divert attention or redirect the circumstances.
Delegate: If you feel unable to intervene or do not feel secure doing so, seek assistance from someone else. Look for staff members, security personnel, law enforcement, or other groups who can provide support.
Delay: If the situation poses a significant danger, such as the threat of violence or being outnumbered, withdraw and seek help from others or contact the police. Once it is safe, check on the victim's well-being.
Document: Recording a video or audio of the incident on your phone can be beneficial, but only if it is safe to do so.
Advice and information sourced from The 5Ds of Bystander Intervention - Right To Be.